why is my jcpenney order taking so long

Reasons why a … We … Apparently, according to the JCP Facebook page, you can ask an associate to use your credit card to look up your previous purchases. Private messages do not impact your company rating. I place an order on June 29th it is now July 8th and is showing items in stock processing and has yet to ship. Yes, there are quite a few items that have a time limit on returns.Here are the most notable. Well I checked with them about 20 days later wondering when I would get my jeans since the website says my order is cancelled? I hope this information helps. Didn’t fit. They want me to pay the postage for return!!!!! Would You Like to Convert It Into Review? Okay, I'll give them that. FREE shipping at jcp.com! February 9th, 2019. Tracking Number: LP004368348CN I ordered a product from a website and it ship out on 23 April 2020. So they have … To make a long story short, my order finally shipped on 4/27 (As several of the items were located in "different distribution centers", I was informed that 6-7 days was a normal shipping time frame for on line orders..) My order arrived at UPS (A 5 minute drive from my house) on 5/2..( 11 days from order date), it was listed as being on the truck for "delivery next day" FOR 8 DAYS. Review #271381 is a subjective opinion of That is at least 6 business days. Write a private message as Jcpenney verified representative. But when I look 7 days later and I have an email that says my items on the way. You may find websites that show shorter lead times but my guess is that’s because they haven’t updated their websites with Covid delays. I miss my old favorite store. I have a return. My credit would appear on my credit card statement within TWO MONTHS. Although, it lists that UPS is the carrier. You think it might be worthwhile for them to call me first and tell me? If no one does, your order … So I call today to check again and they tell me the order was cancelled? Yes, you don’t have to return to the store where you made the original purchase. We run out of the item, and the manufacturer of the is also out of stock. So if I send a check to the IRS for taxes and it doesn't get there in time, you're saying it's the post office's fault? The same can be said for items missing their original tags and packaging…your mileage will vary. Rather-Be-Shopping.com. :( 12/24/13 - They're still up to their old tricks. The one problem with this is that you’ll be on the hook for the return delivery charges. Then I was scheduled for a group interview the following day. You will have to settle for store credit or an even exchange. I've had the same problem. The phone interview was mainly to see how you are and why you applied to the store-- very basic questions haha. I purchased this laptop for the great reviews and some discounts I was able to get. Yes, there is indeed some stuff you CAN’T return to JCPenney and here they are. Don't hold your breath waiting for delivery. FREE shipping at jcp.com! Product or Service Mentioned: This is a really late comment but, guys after jcp has released the order to UPS or USPS or FedEx, then it is no longer the responsibility of jcp, but the shipping companies. You can return your items to any JCPenney store in the United States. How long it takes to get to you after it's shipped depends on how it's shipped. Now jcpenney ships to Mexico, so I placed an order and the shipping was about 50 dollars, I paid everything and I got an email with the order confirmation, the status on the webpage says shipped, but the the address, the country, the city, everything is incorrect, the credit card info is incorrect, there is no way to track that order, what happened, will my … Are the people who are running JCP actually TRYING to put it out of business?? Username and password will be sent to you via email. Tried to call the 800# for customer service and to place and order, and the phone hung up on me after the automated response. The monthly books are awful. You can blame me for trusting JCPenney for the last time. WARNING!! The website is *extremely* irritating because they leave stuff up that is sold out in your size so you waste a lot of time looking at stuff they've posted for you that isn't available. as they’ll track your return history to avoid any misuse of their fairly generous return policy. If you buy a blouse, spill wine on it, then try to return it you might have a hard time returning it unless there is something wrong with the blouse that is not your fault. Asked by Protectorknight | 6/2/2020 7:39:01 PM. This site uses Akismet to reduce spam. Because of this, more often than not, the Pickup person is tasked with doing a half dozen other things while they are doing … Sephora Products – 60 Days with a receipt, if beyond 60 days you’ll get store credit. Not okay. Why is my order taking so long? All Rights Reserved. Not only will I break down these exceptions, but I’ll answer all your burning return policy questions and even give you an insider hack for those who lost their JCPenney receipt. Rights Reserved, You Are About to Contact PissedConsumer.com, Horrible experience at JCPenney store in Miami, I have read and agree to the Pissed Consumer. I used the example of a Keurig coffee maker that I had for a week, decided I didn’t like, BUT threw away the original box. Kohl's is terrible. Quora does not sell … The issue is 19 days later after returning the product I haven’t received my refund! And if you guys saw your delay on one of the shipping companies websites to track your order, then my point makes even more sense and jcp had nothing to do with it. You're holding money in my account but not sending me my card number so I can add minutes to my phone. www.realthanks.com, I didn’t receive my package even through my email said it arrived. I wait 2 minutes before closing out the order then turn and go back to the elevator. If items are gently worn, you stand a good chance of returning the items. Shopping at Kohl's and Target on line is very user friendly. Received an email confirmation stating that my items would arrive in 4-7 business days. My how JCP has fallen. Shouldn't this process have some automation? i buy online because I cant drive and am too far from a store. The same thing has just happened to me. Ted Rossman, analyst at Creditcards.com, said a big part of why it takes so long for purchases to appear on your card statement is because of what’s described as a … Your order should ship out within a couple of days, depending on how backlogged the sale … If you don’t have the gift receipt you’ll get the lowest listed price within the past 45 days. Please check your order confirmation email as it is possible that your items are marked as being part of a pre-order. Now 13 days later here I am and I have been on hold for 17 minutes so far trying to find out what is going on. Daily emails to JCP yeilded the same canned response that it was on the truck to be delivered the next day, They were very sorry for the delay, but they informed me that UPS can take up to 10 days to deliver (Pure BS. I am not an old fogey. Do you know wht it is? Just like this person can only blame the company doing the actual shipping as that portion of the transaction is the responsibility if them not the store. The manager in charge didn’t know what happened and said she would investigate. no. When you buy anything from the JCPenney website, you can definitely return it to your local brick and mortar location. Fine Jewelry – 60 days with a receipt. If its taking too long, it usually means your internet is slow. This has made me mad and if I could buy this Liz Claiborne purse anywhere else I would. First and last time ordering from JCPenney.com. I placed an online order on Nov.22, never received it even though the website gives a 4-7 day delivery period. i never got mine yet and it was suppose to come no later than 10 days from 11/26 and i'm still waiting.. To learn more about the ways to appreciate the reviewer please visit I told them I shop online all the time and usually items are shipped the next day and this has been 10 days and still has not shipped! 1 Answer from this member: Want to get … I wait 2 days to check tracking so it's updated, and then see that my item has just been sent to UPS? Get contact details that poster left for the company. I understand that it was black Friday but do NOT say 4-7 days if you can't deliver. I bought this on the 14th and it's a straight talk refill card. They need to put that info IN RED on your order form so you would know/warned a head of time. I ask why? The address for your return is one of the following: Reno JCP.com facility 11111 Stead Blvd. If you lost your JCPenney receipt, you’re NOT out of luck. But not before. I’m guessing your mileage may vary as some associates might not know how to do this…but it’s worth a shot. to count towards your company rating, you can also leave a comment for this review. Edit: Since @jcpenney canceled my backorder because they ASSUMED I didn’t want to wait 30 days, I have to pay $10 more (promo code I used no longer works and I can’t re-order off the original invoice.) All im saying is that you should stop blaming jcp and blame the shipping companies because they are the ones responsible for the shipping of the product, not jcp. If you want your response Kohl's online for small orders will ship budget MI or smartpost but charge you for ground. I get back into my car and before I’m out of the lot I get the email. You can almost even blame yourself, because most orders that have standard shipping are passed over for items with more priority, and because that was the holiday season, a small majority of people would put a rush on their order, higher than any other holiday season of the year. My order was placed on 12/29/2016 and was shipped on 1/2/2017 but no tracking number was provided. And didn’give me my refund. According to the recent JCPenney news, the company is starting to talk with its lenders about how it … It was an online order, and returned it in person at a jc penney store. Ship my item in 3 to 5 business days. I ordered an item it's a 3 to 5 days to ship. But, with such long … Custom Blinds & Drapes – Order must be cancelled within 24 hours of initial purchase. I checked ebay and that was a no-go so … I went back to the store to inquire. Who knows when my family will get their Christmas gifts? Called and they told me the same thing. Maybe I am impatient, but I assumed processing and order … I rescently ordered an XPS 13 with barely any customization and it took almost a week to complete the order plus even with expedited service it will take another week to receive it. JCPenney Return Policy: 8 Questions Answered So You Can Shop Smart. I hope you asked to speak with a manager. Why is my order taking so long to process Report This by PAUL Townsend. Optical – Custom made eyewear comes with a 24 hour return policy. Tracking a JCPenney order is easy and takes only a few minutes. Also, you’ll get the price of the item that’s listed on the actual gift receipt. It was in the 'processing' phase for a little under a month. I also got suck in the ordering loop, I have purchased 10% of what I usually do. You will be automatically registered on our site. I had an issue a while back and it took two days for them to give me my game I purchased. Its been 10 BUSINESS days, not even counting weekends, still no delivery. Customer service blamed it on Black Friday shopping, so they'll "send it to their managers" "to find out why it hasn't shipped and will get back to you in 2 days". Be prepared to show a valid I.D. These people are idiots, never again will I buy online from them... Avoid ordering anything online from JCPenny for Christmas. Placed an online order on 4/21 for 5 in stock items. Enjoy great deals on furniture, bedding, window home decor.Find appliances, clothing shoes from your favorite brands. If your tracking has not updated in a week or so… Jcpenney Credit Card. Long: Just because you place a limit order does not mean it will be filled. Smart Watches/Fitness Trackers – 10 days with a receipt and they must be unworn and you must have a receipt. Horse!#@. Why is my order taking so long to process? September 17, 2020 16:30; Updated; You may have noticed that there is a delay for orders placed the previous night to appear in your portfolio. No wonder this company is going under. Remember the days are ESTIMATED. they say because the item was on back order. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All 55. I need a return address to send it to. Major Appliances – 48 hours from time of delivery and you MUST have your receipt. I buy online all the time and this is the first store that has taken this long and no way to track it. Credits can take up to 4 weeks based on shipping and processing time. This feature is currently under development. There is NO refund available after that since the items are custom made. If we detect that your order is taking too long to upload, you may see the following message: Is the Photo Print app open and running? Ridiculous . (Total 19 days) UPS was unable to assist me with this due to the "shipping method" chosen by the shipper. AfterShip is a tracking solution provider and doesn’t handle the physical delivery of shipment in any way. Why does it take so long for my order to fill in the morning? You can also exchange eyewear within 60 days, if not satisfied, for glasses of equal or lesser value. Fitness Equipment – Same as electronics above. Your order for what? When It finally took, tried to log in with my password where I ran into a loading loop and when exiting out for the 3rd time, it cleared my bag. Comment the review as Jcpenney verified representative. Jcp only uses the standard days estimated, the numbers do not automatically change because its the holidays. Not to mention their getting rid of the wonderful Cabin Creek line and many classic styles of low maintenance and excellent quality. You probably won't receive it. Received an email confirmation stating that my items would arrive in 4-7 business days. Why would I if I can buy from Amazon or Walmart and not be stuck for return shipping????? Getting rid of the Catalog department and outsourcing to 3rd world countries to save a buck. At first glance the JCPenney return policy looks pretty awesome, but when you start to look a little closer you notice that there are MANY exceptions that shoppers need to be aware of. Customer service is not what it use to be. The high order volume from the Spring Bonus sale most likely delayed your order. Was it an easy process or a total pain in the butt? I understand that it was black Friday but do NOT say 4-7 days if you can't deliver. JCPenney has posted a profit in only two quarters over the past four years. Why my order is taking so long? Furniture/Mattresses – Must be returned within 48 hours of delivery. I step back, take the picture making sure the room number is in the shot, and wait. If you don’t have a JCP in your area you can simply use the “Return & Exchange” form that came with your package to process your return. To track your order, find the order number and the phone number associated with the order, and enter this information into JCPenny… You can’t get a cash refund and will instead receive store credit to be used on a future JCP purchase. She gave me a receipt. You just lost a customer who buys from you! 4 to 7 days for delivery. Share it! I do all of my shopping online and have never had a problem like this with any other retailer.) Great Comment! Called them this afternoon only to find out it hasn't been shipped yet! Special Occasion Dresses – No time limit but dresses must be unworn with green return tag still on them. It is not their fault that the shipping company is having troubling fulfilling the order because they have no control over them. Learn how your comment data is processed. In-Home Window Treatments – You must request a refund within 3 days of original contract date. Lenexa, KS 66250-0001 Columbus JCP… If you don’t have your receipt they may be able to “look up” your purchase if you have a Beauty Insider account. Now I wait 3-4 weeks if I order online and when it finally arrives there's no Catalog Dept., so who knows who will go to get your order and when. Shame on you. Your conditions determine whether or not someone else wants to buy your shares from you. Why did it take so long to process my order? For customers with an iPhone or iPad, it is a very good idea to remain in the app after submitting an order … Ask the Reader: Have you made a return recently at JCPenney? Open the site and click on BEGIN TEST. We are here to help. Completely done with them. I ordered an iPad Pro on June 21 without any engraving and it just shipped a few days ago. Source: Supannee_Hickman / Shutterstock.com. If you're going to order something rather than buy it in store, then pay for expedited shipping. Customer declared order … I knock a second time cause I know something is up. I know my pitiful little order does not mean a thing to JCPenney, they are a big company, but I promise you I will never order from JCPenney again. This is not a rare occurrence. Today almost 3 weeks later I have not received my refund in my account. It sattes right on the bottom of the Origin page that it could take … We are processing your message. I was told “YES”, bring it back in and they would let me return it. I won't expect it here then. Thank You for Your Reply! Online it says it should take 3-5 days, since I wasn’t told anything was back … PissedConsumer271381. Get more answers from the people in your networks. Well that was 45 days ago, do you think I still have the card? I returned a pair of tennis shoes after Christmas that didn’t fit my husband. I ordered 2 phones a week ago and my order still says it is processing. Though I was late, I got … I do not have a printer or anything like that to get labels. Placed an online order on 4/21 for 5 in stock items. My first guess is because you don’t even know what website you used to make your order. You will be able to edit the text before publishing. Home Services – Includes things like flooring and counter-tops. If you wish that your prior post be removed, submit a notarized letter. Unacceptable, don't order anything from them online that you don't mind waiting a long time for, if you are lucky enough to receive it. I was a longtime loyal customer. Thanks to you, now my phone is off. If the associate looks at you kinda funny, ask if a manager can do it for you. This is obviously the quickest and easiest way to make a return. I assume you're being amusing :) Of course in your example it would be the post offices fault. Also note that you’ll be hit with a 15% restocking fee and $85 pick-up fee. Let me know! Exactly! Why is my order taking so long to get to me? I ordered a back-up disc for the Windows 8 OS on December 31st and my product wasn't shipped until the morning of January 10th. The most popular items that come with NO time limit on returns at JCPenney include shoes, clothing, linens, bedding, housewares, kitchen gadgets, and home decor. Salon Items – 60 days and you must have a valid receipt. I’m totally disappointed. Electronics – The same as furniture, 48 hours from time of delivery. Finally, on the 20th day (and my 12th email) They agreed to issue me a credit, as it appeared that the shipment was "missing". Today (3 June 2020), i still have not received my … You can return items with a gift receipt BUT you can’t get cash for them. For most items, there is NO time limit on returns. However, even … If custom, made to order … You can still return items but will have to settle for the lowest advertised price in the past 45 days. To make a long story … Hey, it'll take a long time with or without personalization. It was my … We don't get pick up orders all day long. It is understandable that you guys are mad, but dont blame it on a company that just provides the item, not ship it. AMAZON and Ebay should be paying them … How did they get away with telling you something's on the way when it hasn't been sent to UPS? The lady associate that helped me said the refund would go back to my account/card. You’ll also be hit with the same restocking and pick-up fee. The main causes for orders to take a long time is back order. Yes I tried to return a pair of shoes, wrong size sent to me on April 1, 20, during Covid, after a horrible back surgery that kept me home bound for mos., no one would answer my calls when I realized these weren’t the correct size, stores closed, mail center closed, they weren’t open anytime I drove to the mall, they opened at 11, other stores at 10… so … © Copyright 2000 - 2021. Tags . That is not right or company policy. No, you can only return swimsuits if they are new with the tag still attached. I ordered one item on 11/22/12 that showed 'in-stock' and they stated 4-7 days for delivery. Attempted to order several items and during each attempt, my shopping bag was cleared out. Below we outline the most likely reasons that your case is taking a long time to resolve. The short answer is DEPENDS and often falls on the discretion of the store manager. Ask an Associate to Look Up Your Purchase. I ordered one item on 11/22/12 that showed 'in-stock' and they stated 4-7 day delivery. I paid with a giftcard and then they tell me we put the balance back on the card. But two days later. JCPenney News: Why JCP Stock Is Surging Today. Why is my order taking so long to process. You have 3 business days from your order date to request a refund. If this is the case and you are not aware of what this means, click here.. (The site … When I called to complain I was also given the canned response. You can try to reach review author by writing a comment to the review or try one of our business solutions. You’ll also be hit with a 15% restocking fee. I called JCPenney (after waiting for 15 minutes) for them to tell me that sometimes their slow to update the tracking numbers?! I too ordered 3 weeks ago and have not received emal confirming orderglad to hear I'm not the only one. In its most recent quarter, Penney lost $101 million and was forced to offer steep discounts to clear a glut of … Its been 14 days and im still waiting. Also worth noting that watches must be unworn. Some guy in their outsourced customer service tells me the jeans are backordered and I will see them on Janauary 17th! WARNING: On top of the usual sources of delay described below, the coronavirus … Due to the unprecedented set of circumstances because of Brexit and Covid-19 restrictions, our couriers are facing operational issues and delays … How does something get shipped with no tracking number? It's set to arrive on July 24th so … Ron Johnson great job. You can check your internet speed at www.speedtest.net. If this is a known problem, why don't they change shipping companies? Yes I tried to return a pair of shoes, wrong size sent to me on April 1, 20, during Covid, after a horrible back surgery that kept me home bound for mos., no one would answer my calls when I realized these weren’t the correct size, stores closed, mail center closed, they weren’t open anytime I drove to the mall, they opened at 11, other stores at 10… so between surgery, and Covid they said it’s been too long, I have the receipt and she said no returns allowed.. $50 shoes, too big, receipt and they wouldn’t even give me a store credit….

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